Privacy Policy
This policy explains how Soarivo.com handles personal information. Our approach is strict: collect only what is needed, use it for clear purposes, and protect it with reasonable safeguards.
What this policy covers
This policy applies to Soarivo.com and pages that link to it. It explains how we collect, use, disclose, and protect personal information.
Who we are
“Soarivo Hotel” refers to the hotel brand and its website operations for corporate inquiries and information. This website may be used by individual travelers and corporate representatives.
What we are not
We are not a data broker. We do not sell personal information. We do not intentionally collect sensitive information through the website.
Personal information we collect
Data collection is purpose-based. We collect information you provide, and limited technical information needed for site performance and security.
Information you provide
- Name and email (when you use the contact form)
- Message content (dates, headcount, meeting requirements)
- Optional details you choose to share (company, role, billing needs)
Technical information
- Basic device and browser signals (for compatibility and security)
- Approximate usage metrics (to understand which pages are useful)
- Error logs (to fix performance and reliability issues)
Cookies
- Essential cookies: keep the site functional
- Optional cookies: improve content relevance and measurement
- See full detail in our Cookie Policy
How we use information
We use personal information to respond to inquiries, coordinate services, maintain security, and improve the site’s reliability.
Core purposes
- Respond to corporate requests and general questions
- Prepare proposals (room blocks, meeting matrix, AV checklist)
- Communicate policy clarifications and operational constraints
Reliability and security
- Detect abuse and protect against malicious activity
- Maintain service availability and performance
- Debug issues and improve user experience
Data minimization
We aim to collect the minimum information required to complete the purpose of your request. If a field is optional, it is optional for a reason.
Access, correction, and requests
You can request access, correction, or deletion of personal information, subject to legal requirements. Contact us and describe your request clearly.
Request access
Ask what personal information we hold about you, and why.
Request correction
Correct inaccurate contact details or inquiry information.
Request deletion
We will evaluate deletion requests with operational and legal constraints.
How long we keep information
We retain personal information for as long as needed to fulfill the purpose of collection, and as required for legitimate operational and legal reasons.
Inquiry data
Kept long enough to respond, coordinate, and follow up on corporate requests.
Security logs
Kept for a limited period to detect abuse and maintain reliability.